FAQs
1. How can I modify my order? +
If you need to modify your order, please contact our customer service team within 24 hours after placing your order. We will assist you with the changes before the order is processed.
2. What is your return policy? +
We offer a 30-day unconditional return policy. Items must be unused and in their original condition, and you will need to provide the order number for the return.
3. How do you protect my personal information? +
We use advanced encryption technologies to protect your personal information. All payment information is processed securely through trusted payment gateways to ensure your data is not exposed.
4. What is your shipping range? +
We offer global shipping. Shipping costs and delivery times may vary depending on your location. Please check the shipping details during checkout.
5. Do you offer international returns? +
Yes, we do offer international returns. Please contact our customer service team before returning any items to receive a return authorization number and detailed instructions.
6. How can I contact LYDARZ customer service? +
You can contact us via email at support@lydarz.com or call our customer service number at +1 (213) 204 0785 (US).
7. How long does it take to receive my order after purchase? +
Typically, shipping takes 7-15 business days. Exact delivery times depend on your location and the shipping carrier.
8. What should I do if my product is damaged during shipping? +
If your product is damaged during shipping, please take pictures immediately and contact our customer service team. We will assist you with returning or replacing the damaged item.
9. Do you offer free shipping? +
We offer free shipping for certain regions and order amounts. Shipping fees will be calculated during checkout based on your location and order size.
10. What payment methods do you accept? +
We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other commonly used payment gateways.
11. What occasions are LYDARZ air mattresses suitable for? +
LYDARZ air mattresses are suitable for various occasions such as camping, travel, guest accommodations, or temporary bedding, providing a comfortable resting experience.
12. How do you guarantee the quality of LYDARZ products? +
We offer a quality guarantee on all products. Each item undergoes strict quality checks to meet high standards before shipping.
13. What should I do if I receive the wrong product? +
If you receive the wrong product, please contact our customer service team immediately. We will help you with the exchange process.
14. How can I return or exchange a product? +
Please contact our customer service team for instructions on returning or exchanging a product. Ensure the product is unused and in its original condition to be eligible for return.
15. Can I purchase LYDARZ products in bulk? +
Yes, we offer bulk purchasing options for businesses. Please contact us for more information on bulk pricing and shipping.
