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LYDARZ® is a trusted brand under Excellence Supply Chain (HK) LIMITED, part of EXCELLENCE INTERNATIONAL HOLDINGS (HK) LIMITED, with over 32 years of experience in international trade and logistics. We offer high-quality, certified products at competitive prices, ensuring exceptional value and reliability for our customers.

Except for mobile phones, all products include free shipping and taxes. Mobile phones are shipped from our Hong Kong warehouse and may be subject to customs duties and import taxes upon arrival. Customers are solely responsible for any such fees and are required to comply with all customs procedures. Your cooperation in the customs process is appreciated.

Enjoy fast delivery within 2-7 days from our multiple warehouses. To ensure quicker shipping, your order may arrive in separate packages.

Shop today and pay later with Klarna or Afterpay, or conveniently use your credit card for hassle-free payments.

General Return Policy
We offer a 30-day, hassle-free return and exchange policy. You may return or exchange products within 30 days of receipt for any reason, provided the items are in new, unused condition and in their original packaging.

Special Return Terms for Specific Products
Certain product categories, including but not limited to 3C electronics, automotive parts, and other specialized items, may be subject to different return terms. Please refer to the product description page or the product manual for the specific after-sales service details and return policy that apply to these products.

If you are not completely satisfied with your purchase, please initiate a return request within the specified period. Items must be in brand-new, unused condition to qualify for a refund of the purchase price, excluding any shipping costs.

Important: Items that have been installed, used, or altered in any way, including spare parts that are functioning properly in your device, are not eligible for return.

Shipping and Customs Fees:
All mobile phones are shipped from our Hong Kong warehouse. Due to the presence of built-in batteries, shipments are processed through international courier services. As the recipient, you are responsible for cooperating with customs clearance procedures and for covering any applicable import duties, taxes, and surcharges imposed by the destination country.

Certain products, such as electric bikes and scooters, may have additional service terms. Please review the specific after-sales service details outlined in the product description page for those items.

Return Eligibility
To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original packaging with all tags and labels intact.
  
• The return request must be accompanied by proof of purchase (receipt or order confirmation).
  

How to Initiate a Return
To initiate a return, please contact us at support@lydarz.com with your order details. Once your return request is approved, we will provide you with a return shipping label and further instructions for the return process.
⚠️ Important: Any returns sent without prior approval will not be accepted.

Damaged or Incorrect Items
Upon receipt of your order, please inspect the items immediately. If you find that any item is damaged, defective, or not as ordered, please notify us within 7 days to ensure prompt resolution.

Non-Returnable Items
The following items are not eligible for return:

• Perishable goods
  
• Custom or personalized items
  
• Personal care products
  
• Hazardous materials, flammable liquids, or gases
  
• Sale items and gift cards
  

Exchanges
For quicker processing, we recommend that you return the original item and place a new order once your return has been approved.

Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Please note that processing times for refunds may vary depending on your bank or credit card provider.

Contact Us
If you have any questions about our return or exchange process, or if you encounter any issues with your order, please contact our customer service team at:
📧 support@lydarz.com