Refund policy

General Return Period
We offer a 30-day unconditional return or exchange policy for most items. You can return or exchange these products within 30 days of receiving them.

Special Return Terms for Specific Products
For certain items like electric bikes or scooters, please refer to the specific after-sales service terms provided in their product specifications.

Return Eligibility

• Items must be unused, unworn, and in their original packaging with tags intact.
• A receipt or proof of purchase is required for all returns.

How to Initiate a Return

1. Contact us at support@lydarz.com to request a return.
2. Upon approval, we’ll provide a return shipping label and instructions for sending back the item.
3. Important: Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items
Inspect your order upon receipt and contact us immediately if you notice any damage, defects, or incorrect items. We’ll work to resolve the issue promptly.

Non-Returnable Items
The following items cannot be returned:

• Perishable goods
• Custom or personalized items
• Personal care products
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

Exchanges
For a faster exchange, return the original item and place a new order once your return is approved.

Refunds
After receiving and inspecting your returned item, we’ll notify you of the refund approval. Approved refunds will be issued to your original payment method. Please allow time for your bank or credit card company to process the refund.

Contact Us
If you have any questions about returns, exchanges, or products, feel free to reach out to our after-sales service team at support@lydarz.com.