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LYDARZ® is a trusted brand under Excellence Supply Chain (HK) LIMITED, part of EXCELLENCE INTERNATIONAL HOLDINGS (HK) LIMITED, with over 32 years of experience in international trade and logistics. We offer high-quality, certified products at competitive prices, ensuring exceptional value and reliability for our customers.

All prices include shipping and taxes — no extra fees at checkout. What you see is what you pay.

Enjoy fast delivery within 2-7 days from our multiple warehouses. To ensure quicker shipping, your order may arrive in separate packages.

Shop today and pay later with Klarna or Afterpay, or conveniently use your credit card for hassle-free payments.

General Return Period
We offer a 30-day unconditional return and exchange policy. You can return or exchange these products within 30 days of receiving them.

Special Return Terms for Specific Products
For certain items like electric bikes or scooters, please refer to the specific after-sales service terms provided in their product specifications.

Return Eligibility

• Items must be unused, unworn, and in their original packaging with tags intact.
• A receipt or proof of purchase is required for all returns.

How to Initiate a Return

1. Contact us at support@lydarz.com to request a return.
2. Upon approval, we’ll provide a return shipping label and instructions for sending back the item.
3. Important: Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items
Inspect your order upon receipt and contact us immediately if you notice any damage, defects, or incorrect items. We’ll work to resolve the issue promptly.

Non-Returnable Items
The following items cannot be returned:

• Perishable goods
• Custom or personalized items
• Personal care products
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

Exchanges
For a faster exchange, return the original item and place a new order once your return is approved.

Refunds
After receiving and inspecting your returned item, we’ll notify you of the refund approval. Approved refunds will be issued to your original payment method. Please allow time for your bank or credit card company to process the refund.

Contact Us
If you have any questions about returns, exchanges, or products, feel free to reach out to our after-sales service team at support@lydarz.com.