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LYDARZ® is a trusted brand under Excellence Supply Chain (HK) LIMITED, part of EXCELLENCE INTERNATIONAL HOLDINGS (HK) LIMITED, with over 32 years of experience in international trade and logistics. We offer high-quality, certified products at competitive prices, ensuring exceptional value and reliability for our customers.

All prices include shipping and taxes — no extra fees at checkout. What you see is what you pay.

Enjoy fast delivery within 2-7 days from our multiple warehouses. To ensure quicker shipping, your order may arrive in separate packages.

Shop today and pay later with Klarna or Afterpay, or conveniently use your credit card for hassle-free payments.

General Return Period

We offer a 30-day unconditional return and exchange policy. You may return or exchange products within 30 days of receiving them.

Special Return Terms for Specific Products

• Mobile phones, mobile phone repair parts, tablet accessories, laptop accessories, mice, keyboards, automotive products, automotive repair parts, and solar lights only support returns within 3 days of receipt.If you are not satisfied with your order for any reason within 3 days, you may return the product in brand-new condition to receive a refund of the purchase price, minus shipping costs.Important: Spare parts that have already been installed in your device and are functioning properly cannot be returned.Note: All mobile phones are shipped from our Hong Kong warehouse. Since mobile phones contain built-in batteries, shipments must be arranged through major international courier companies. You are required to cooperate with customs clearance procedures and bear any applicable import duties, taxes, and surcharges in the destination country.
• Certain items like electric bikes and scooters may have additional service terms. Please refer to the specific after-sales service details listed in the product description.

Return Eligibility

To qualify for a return, items must:

• Be unused, unworn, and in original packaging with all tags intact
• Include the receipt or proof of purchase

How to Initiate a Return

1. Contact us at support@lydarz.com to request a return.
2. Once approved, we will provide a return shipping label and detailed instructions.
   ⚠️ Important: Items returned without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods
• Custom or personalized products
• Personal care items
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

Exchanges

For faster processing, we recommend returning the original item and placing a new order once your return is approved.

Refunds

After we receive and inspect your returned item, you will be notified of your refund status.

• Approved refunds will be issued to your original payment method.
• Please allow additional time for your bank or credit card company to process the refund.

Contact Us

If you have any questions regarding returns, exchanges, or product issues, please reach out to our after-sales service team at:
📧 support@lydarz.com